PURINIZE will gladly refund or exchange any unopened or damaged product. We issue refunds and exchanges during the 30 days following the date of shipment. Return shipping is at customer's expense.
Just follow these simple steps within 30 days of your original order date:
Please call us at 517-227-5131 or email us at firstname.lastname@example.org to receive a Return Authorization Number (RA#). This number is required, and we cannot process any product returns or exchanges without one.
Please fill out the PURINIZE Merchandise Return Form with the requested information and your RA#. This form gives us all the information needed to process your request quickly. Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows:
PURINIZE RA # (fill in Return Authorization # Here) 1430 N Old US Highway 27 Gaylord, Michigan 49735
Because we strive to ship orders the same day they are placed, most orders cannot be canceled once placed. If you need to cancel an order, call our friendly customer service specialists at 517-227-5131, and they will be happy to assist you with your request if it is still possible to cancel the purchase.
If your order has already completed processing for shipment, we will be happy to issue a Return Authorization Number (RA#) for you to send back your order once it's delivered. You may refuse shipment, however, please be advised that your refund will assess any return shipping charges PURINIZE incurs from the delivery service.
Serving our customers is imperative to us. We welcome your questions, comments or concerns about our products or service. Please feel free to e-mail us at email@example.com or call us at 517-227-5131.